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        Quality Service

        Service Policy

        Service-driven value enhancement

        The "safeguard machine operation" is believed to be the highest purpose. Since SINSIM’s founding, we have been adhering to the concept of "close-fitting, intimate, full life cycle, whole value chain" and?provide you with a full life cycle of services from pre-sales to sales to after-sales service, integrating value-added services into any link that is closely related to each customer.

         Enjoy Service

        SINSIM adheres to the service tenet of "make every customer satisfied", to building agile and fast intelligent service system, to providing high-end and noble pleasure experience, to achieving truly one-stop service, and to bringing you honourable service experience. SINSIM is committed to serving embroidery machine industry, making its leading status in the field.

        Service Class

        • All
        • Maintenance
        • Installation Guide
        • FAQ

        Work flow of factory commissioning personnel

        Type:

        2015.08.01

        1.You should supervise the unloading and handling work to ensure the safety of machines and personnel and eliminate illegal operation.
        2.You should supervise the reasonable arrangement of the machine on site. The machine must be placed on a ground that is capable of bearing weight and relatively flat. The machine should be properly spaced around, convenient for machine operation and maintenance. The front and back of the machine should avoid direct sunlight.

        View More

        New machine debugging process

        Type:

        2015.08.01

        1.After the machine is delivered to its destination, the machine is arranged to be removed from the truck by a forklift or a crane.

        If the machine is placed at the base or lower level, small tank can be used to carry it. If at the higher level floor, it is necessary to arrange crane and other engineering machinery according to the actual situation, such as wire rope, sleeper.

        View More

        Common towel embroidery problem treatment method

        Type:

        2015.08.01

        Tower embroidery: it is a kind of embroider, belonging to stereo embroider. The effect is very similar to towel cloth, so it is called towel embroidery. The towel embroidery machine can be embroidered with any flower shape and any color. The embroidery of flowers, trees, animals, graphics and comics has the characteristics of hierarchy, novelty and stereo, which is popular by consumers, designers, widely used in the field of garment, home decorations and crafts.

        View More

        Common failures of machines and elimination method

        Type:

        2017.09.13

        1.Due to the sudden increase of current, the air switch is activated by overheating protection. The reason is that the power supply is unbalanced, thus we should check the incoming line voltage to ensure that each phase voltage is maintained within the standard range (±10%).

        2. The power supply is installed with three - phase three - phase leakage protector. Replace the three-phase four-wire security device or remove the three-phase leakage protector.

        View More

        Matters that operators should pay attention to during downtime

        Type:

        2017.09.13

        When several people use machines together, they must be vigilant and tacit understanding. Anyone need to make sure the other person's work is safe before starting the machine. You should also be careful not to stay on a removable machine, to avoid the hand injury when the machine is moving.

        View More

        General maintenance knowledge

        Type:

        2017.08.15

        General maintenance knowledge

        View More

        How to solve the spindle timeout problem

        Type:

        2017.09.13

        When the computer embroidery machine fails, when the "spindle motor timeout" appears, how to repair the embroidery machine? Wrong indication: ......The main shaft motor overtime fault phenomenon inspection, adjustment and judgment method and troubleshooting method:

        View More

        Daily management of computer embroidery factory

        Type:

        2017.01.01

        Is it difficult to find a job? What kind of job are you looking for in 2010? If you want to work in computer embroidery, please step by step towards your goal:

        View More

        Computer embroidery machine needle shopping points

        Type:

        2017.01.01

        Embroidery machine needle is a key factor for embroidery. Improper selection will lead to thread breakage and even affect the elegance of embroidery.

        View More

        How do the computer embroidery machine adjust the needle bar to the dead point

        Type:

        2017.01.01

        The service department of Hefeng embroidery machine will update some technical articles about embroidery machine failure and embroidery machine maintenance technology. The after-sales department solves the technical problems of customer requests at home and abroad every year, and accumulate rich experience in embroidery machine. We will give a detailed explanation about a common failure of embroidery machine - embroidery machine lower dead point.

        Many times embroidering factory will encounter this problem, but most of the factory does not have professional technical personnel. They are helpless when they encounter this problems. We collect some solutions here for your reference.


        View More

        How to choose the computer embroidery thread

        Type:

        2017.01.01

        The texture of different embroidery thread has great difference. Customers must understand the adaptability of embroidery thread first according to different fabrics to avoiding unmatched situations. The following is several embroidery thread and their characters.

        View More

        Adjustment methods and skills of?rotating shuttle of embroidery machine

        Type:

        2017.01.01

        Adjustment methods and skills of rotating shuttle of embroidery machine Adjusting the shuttle bed is to adjust the best position between upper axle and lower shaft. In principle, it only takes the bottom line after forming a wire loop. There are three positions involved in this process: 1. top dead center; 2. bottom dead center; 3. line position.

        View More

        Embroidery machine needle jumping fault and solution

        Type:

        2017.08.16

        Jumping faults and solutions

        The needle stops on the single needle bar (jumping fault)

        View More

        Dahao high-speed integrated simple rope embroidery installation and application instructions

        Type:

        2017.09.02

        High-speed integrated rope device is a simple rope device with high performance latest developed by SINSIM, aiming to improve the rope embroidery efficiency and quality. At present, the existing simple rope embroidery in the market is low in stability, easy to go around the rope and throw the step and so on. The highest speed is 800rpm with low efficiency.The new product will be equipped with the encoder of the ring motor and the closed-loop control, the maximum embroidery speed can reach up to 1200rpm without slow speed, and the efficiency is increased by nearly 50%.

        View More

        How to choose embroidery machine needle

        Type:

        2017.09.14

        Many household sewing machines and computer embroidery machines use flat pins. (The handle of the needle is round, but the side is flat), while the commercial machines use round pins.

        View More

        Common problem solution for embroidery machine

        Type:

        2017.09.15

        The problems often happen when using embroidery machine. It will spend much money and time on it. So many customers will encourage their workers to learn how to solve the problems of computer embroidery machines.

        View More

        Analysis of the reasons for the running of embroidery machine

        Type:

        2017.09.13

        When the user operates the computer embroidery machine, sometimes will encounter the situation of the embroidery machine running, what should we do in this situation? In fact, as long as we find the reason for the wrong position, it will be easy to solve.
        there are 10 reasons that may cause the wrong position of embroidery.

        View More

        General maintenance knowledge

        Type:

        2017.09.15

        General maintenance knowledge

        View More

        Work flow of factory commissioning personnel

        Type:

        2015.08.01

        1.You should supervise the unloading and handling work to ensure the safety of machines and personnel and eliminate illegal operation.
        2.You should supervise the reasonable arrangement of the machine on site. The machine must be placed on a ground that is capable of bearing weight and relatively flat. The machine should be properly spaced around, convenient for machine operation and maintenance. The front and back of the machine should avoid direct sunlight.

        view more

        New machine debugging process

        Type:

        2015.08.01

        1.After the machine is delivered to its destination, the machine is arranged to be removed from the truck by a forklift or a crane.

        If the machine is placed at the base or lower level, small tank can be used to carry it. If at the higher level floor, it is necessary to arrange crane and other engineering machinery according to the actual situation, such as wire rope, sleeper.

        view more

        Dahao high-speed integrated simple rope embroidery installation and application instructions

        Type:

        2017.09.02

        High-speed integrated rope device is a simple rope device with high performance latest developed by SINSIM, aiming to improve the rope embroidery efficiency and quality. At present, the existing simple rope embroidery in the market is low in stability, easy to go around the rope and throw the step and so on. The highest speed is 800rpm with low efficiency.The new product will be equipped with the encoder of the ring motor and the closed-loop control, the maximum embroidery speed can reach up to 1200rpm without slow speed, and the efficiency is increased by nearly 50%.

        view more

        Common towel embroidery problem treatment method

        Type:

        2015.08.01

        Tower embroidery: it is a kind of embroider, belonging to stereo embroider. The effect is very similar to towel cloth, so it is called towel embroidery. The towel embroidery machine can be embroidered with any flower shape and any color. The embroidery of flowers, trees, animals, graphics and comics has the characteristics of hierarchy, novelty and stereo, which is popular by consumers, designers, widely used in the field of garment, home decorations and crafts.

        view more

        Common failures of machines and elimination method

        Type:

        2017.09.13

        1.Due to the sudden increase of current, the air switch is activated by overheating protection. The reason is that the power supply is unbalanced, thus we should check the incoming line voltage to ensure that each phase voltage is maintained within the standard range (±10%).

        2. The power supply is installed with three - phase three - phase leakage protector. Replace the three-phase four-wire security device or remove the three-phase leakage protector.

        view more

        General maintenance knowledge

        Type:

        2017.08.15

        General maintenance knowledge

        view more

        How to solve the spindle timeout problem

        Type:

        2017.09.13

        When the computer embroidery machine fails, when the "spindle motor timeout" appears, how to repair the embroidery machine? Wrong indication: ......The main shaft motor overtime fault phenomenon inspection, adjustment and judgment method and troubleshooting method:

        view more

        How to choose embroidery machine needle

        Type:

        2017.09.14

        Many household sewing machines and computer embroidery machines use flat pins. (The handle of the needle is round, but the side is flat), while the commercial machines use round pins.

        view more

        Common problem solution for embroidery machine

        Type:

        2017.09.15

        The problems often happen when using embroidery machine. It will spend much money and time on it. So many customers will encourage their workers to learn how to solve the problems of computer embroidery machines.

        view more

        Analysis of the reasons for the running of embroidery machine

        Type:

        2017.09.13

        When the user operates the computer embroidery machine, sometimes will encounter the situation of the embroidery machine running, what should we do in this situation? In fact, as long as we find the reason for the wrong position, it will be easy to solve.
        there are 10 reasons that may cause the wrong position of embroidery.

        view more

        Matters that operators should pay attention to during downtime

        Type:

        2017.09.13

        When several people use machines together, they must be vigilant and tacit understanding. Anyone need to make sure the other person's work is safe before starting the machine. You should also be careful not to stay on a removable machine, to avoid the hand injury when the machine is moving.

        view more

        Daily management of computer embroidery factory

        Type:

        2017.01.01

        Is it difficult to find a job? What kind of job are you looking for in 2010? If you want to work in computer embroidery, please step by step towards your goal:

        view more

        Computer embroidery machine needle shopping points

        Type:

        2017.01.01

        Embroidery machine needle is a key factor for embroidery. Improper selection will lead to thread breakage and even affect the elegance of embroidery.

        view more

        How do the computer embroidery machine adjust the needle bar to the dead point

        Type:

        2017.01.01

        The service department of Hefeng embroidery machine will update some technical articles about embroidery machine failure and embroidery machine maintenance technology. The after-sales department solves the technical problems of customer requests at home and abroad every year, and accumulate rich experience in embroidery machine. We will give a detailed explanation about a common failure of embroidery machine - embroidery machine lower dead point.

        Many times embroidering factory will encounter this problem, but most of the factory does not have professional technical personnel. They are helpless when they encounter this problems. We collect some solutions here for your reference.


        view more

        How to choose the computer embroidery thread

        Type:

        2017.01.01

        The texture of different embroidery thread has great difference. Customers must understand the adaptability of embroidery thread first according to different fabrics to avoiding unmatched situations. The following is several embroidery thread and their characters.

        view more

        Adjustment methods and skills of?rotating shuttle of embroidery machine

        Type:

        2017.01.01

        Adjustment methods and skills of rotating shuttle of embroidery machine Adjusting the shuttle bed is to adjust the best position between upper axle and lower shaft. In principle, it only takes the bottom line after forming a wire loop. There are three positions involved in this process: 1. top dead center; 2. bottom dead center; 3. line position.

        view more

        Embroidery machine needle jumping fault and solution

        Type:

        2017.08.16

        Jumping faults and solutions

        The needle stops on the single needle bar (jumping fault)

        view more

        General maintenance knowledge

        Type:

        2017.09.15

        General maintenance knowledge

        view more

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